Return and Refund Policy - rayzo Store

Welcome to Bayti Furniture Store. We are committed to ensuring your satisfaction with every purchase. Please read our Return and Refund Policy carefully to understand your rights and our procedures.

1. Return Eligibility

• Timeframe: You may request a return within 14 days of receiving your furniture.

• Condition: Items must be in their original condition, unused, unassembled, and in their original packaging.

• Proof of Purchase: A valid receipt, order confirmation, or invoice is required for all returns.

2. Non-Returnable Items

The following items cannot be returned or refunded:

• Custom-made or personalized furniture orders.

• Clearance or final sale items.

• Items damaged due to misuse, improper assembly, or neglect by the customer.

3. Return Shipping & Fees

• Change of Mind: If you wish to return an item because you changed your mind, you are responsible for the return shipping costs and any applicable restocking fees (up to 15% of the item value).

• Defective or Damaged Items: If you receive a damaged or defective item, please notify us within 48 hours of delivery. We will arrange for a free replacement or full refund, including shipping fees.

4. Refund Process

• Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed within 7 to 14 business days, and the amount will be automatically credited to your original method of payment.